AXENT Diagnostics LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, including our website, phone support, and in-person diagnostic services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Full name
• Date of birth
• Address
• Phone number
• Email address

Health Information (Protected Health Information or PHI):

• Medical history
• Lab results
• Test orders and results
• Insurance and billing details

Website Usage Data:

• IP address
• Browser type
• Device information
• Pages visited

2. How We Use Your Information

We use your information to:

• Deliver diagnostic and laboratory services
• Process and manage test results and reports
• Communicate with you and your healthcare provider
• Bill and process insurance claims
• Improve our services and website performance
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Authorized healthcare providers involved in your care
• Insurance providers for billing purposes
• Third-party service providers (under strict confidentiality)
• Government or law enforcement agencies, if required by law (e.g., HIPAA compliance)

4. Your Rights

As a patient, you have the right to:

• Access your personal and health information
• Request corrections to inaccurate data
• Request a copy of your medical records
• Request limitations on certain uses or disclosures of your information
• File a complaint with us or the U.S. Department of Health and Human Services if you believe your rights are violated

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Cookies and Tracking

Our website may use cookies to analyze usage patterns and improve user experience. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

AXENT Diagnostics LLC
751 E Southlake Blvd, Ste 122, Southlake, TX 76092
Phone: +1 (682) 243-3242
Fax: +1 (817) 631-0288
Email: info@axentdiagnostics.com